Policies on this page:
* Changes and Cancellations
* Return Policy
* Shipping Damage Policy
* DISCLAIMER OF WARRANTIES
Changes and Cancellations
If you'd like to cancel or change your order, please call 888-909-RAIN or email firstname.lastname@example.org as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out as quickly and efficiently as possible. Therefore, we cannot change or cancel an order once it has entered the shipping process. All cancellations must have written documentation/confirmation from a GutterSupply.com representative by fax or email. If you cancel your order after it has been shipped and refuse the shipment, you will be responsible for all freight and crating charges, plus a 20% restocking fee. In addition, if you ordered fabricated and/or special order items, you will be responsible for the full price of those items.
Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee. You must email email@example.com or call 888-909-RAIN and receive a RA# prior to return shipment. You must accompany the shipment with a copy of your receipt and the issued RA#. Refunds will not be made on returned merchandise received without an issued RA#. A credit card refund, in house credit, or check will be issued within 15 days after the return is received. You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for non-delivery or damage during return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are returned in poor condition. It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment. Fabricated items, including Gutters, Downspouts, Leader Heads and special order items are non-returnable and non-refundable. Gutter Machines and brakes are non-returnable and non-refundable, with the exception of manufacturer defects or damages.
Shipping Damage Policy
All quantities have been checked twice for accuracy, and products have been thoroughly inspected at our facility prior to shipment. After the shipment leaves our facility, the freight carrier is accepting responsibility for delivering the order as it was accepted on the bill of lading (COMPLETE AND IN GOOD CONDITION, EXCEPT AS NOTED). We need our customers to do the same upon delivery. It is the responsibility of the customer to inspect all packages upon receipt, checking for visible damages to the exterior of the packages and comparing contents with the packing slip. The customer is REQUIRED to note any damages in writing (on the bill of lading) to the delivering carrier at time of delivery to be eligible for reimbursement. All claims for shipping damages or missing product must be reported to us within (5) business days from delivery. This may be done by email firstname.lastname@example.org or by calling 888-909-RAIN. We will handle all claims with our freight carrier on the customer�s behalf and ship out replacement product immediately. Digital pictures may be requested to assist us in our claim with the freight company. Due to the nature of our products and the building sites our products are commonly delivered to, no damage claims will be accepted after (5) business days from receipt of product. If we receive notice within (5) business days of delivery, the customer will not be responsible for any additional charges.
DISCLAIMER OF WARRANTIES
RainTrade Corporation will assign or transfer to you any assignable or transferable manufacturer�s warranties, if any, applicable to this purchase, in lieu of all other warranties, express or implied. RAINTRADE CORPORATION MAKES NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, AND SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The customer agrees not to hold RainTrade Corporation responsible for any delay caused in whole, or in part, by circumstances beyond RainTrade Corporation�s reasonable control, including but not limited to force majeure, delays by carriers or delays in shipment or receipt of materials from suppliers.
RainTrade Corporation will not be liable under any circumstance for consequential or incidental damages arising out of or in connection with your order. RainTrade Corporation�s liability is limited to repayment of the purchase price of items not conforming to the description on the RainTrade Corporation invoices upon return of the items to RainTrade Corporation. THIS REMEDY IS YOUR EXCLUSIVE REMEDY. You agree to indemnify and hold RainTrade Corporation harmless from and against all claims, demands, action, causes of action, costs, expenses and attorney�s fees arising out of or in connection with any injury, including death, to any person or persons (whether third parties or your agents, servants or employees), and any other damages to or loss of any property (whether belonging to you or a third party), and any other damages recognized at law or inequity, caused by or resulting from, in whole or in part, any act(s) or omission(s), negligent or otherwise, by you, or by any of your agents, servants, employees, subcontractors or customers. In the event that the applicable law prohibits enforcement of this clause as written, then and only then, this clause shall be modified to provide maximum indemnification allowable under the applicable law.
1. What personally identifiable information is being collected from you through the website, how it is used and with whom it is shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
RainTrade Corp. is the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will only use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this policy.
Your Access to and Control over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any
• Change/correct any data we have about you
• Have us delete any data we have about you
• Express any concern you have about our use of your data
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Whenever we collect sensitive information (such as credit card data) that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information tp perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.